Return Policy

We are fully committed to providing high-quality skincare and cosmetic products that help you look and feel your best. If you are not completely satisfied with your purchase, we have implemented a fair and transparent return policy to guarantee a positive experience with us.

Eligibility for Returns:

  • Return Window: Products may be returned within 15 days of purchase.
  • Condition: Products must be:
    • They must be unopened, unused, and in their original packaging with all seals intact. If opened, the device must show no signs of damage, wear, or usage beyond initial testing and include all accessories, manuals, and protective coverings.
    • The customer must provide the original receipt for a full refund. 
    • Returns are limited to products purchased directly from the brand official website "https://predireparis.com/". The company does not accept returns or provide refunds for products purchased through retailers, third-party channels, or any other unauthorized sources.
  • Non-Returnable Items:
    • Items that have been heavily used (more than 50% of the product) or damaged after receipt. Devices that are damaged due to misuse, neglect, or improper handling.
    • Products purchased on clearance, part of a final sale, or promotional bundles.
    • Products that show signs of tampering, misuse, or improper storage. Devices without original packaging or missing components.

The company reserves the right to refuse returns for any merchandise that does not meet the above conditions at its sole discretion.

Claim Process:

  • Retailer Responsibilities: Retailers are responsible for providing timely and informative customer service and initiating the claim process by inspecting the product to ensure eligibility for the return.
  • How to Initiate a Claim:
    • Customers must contact our customer service team at csr@infinitygoldltd.com.
    • For defective products, the customer must notify the customer service team within 24 hours of receiving the item.
    • Supporting documentation must be provided, including the purchase receipt, photos, and reasons for the return.
  • Return Authorization: Once the claim is evaluated and approved, the company will issue a Return Authorization Number (RAN). The product and the RAN must be returned to 5111 W Knox St., Tampa, FL 33634.
  • Refund Processing: The refund or exchange will be processed once the returned product is received and inspected. Refunds will be issued to the original payment method within 7-10 business days. Without an original receipt, refunds will be issued as store credit.
  • Claim Verification Process: The company is responsible for determining if the product defect is due to a manufacturing issue, such as packaging problems, ingredient instability, contamination, shipping errors, or safety concerns.
    In such cases, the company may offer:
    • A replacement product, or
    • Reimbursement for the defective unit.

    For long-term product issues (outside the standard return window but within the product’s warranty period), the manufacturer may provide additional support, such as a replacement. The company will act as an intermediary, processing the claim on behalf of the customer and coordinating with the manufacturer.

    Product Testing: All returned devices will undergo a product testing process to verify their condition. If any signs of usage or damage are found, we reserve the right to deny the return or offer a partial refund.

    Safety Standards: For hygiene and safety reasons, we cannot accept returns on devices that have been excessively used or tampered with.

    Warranty Claims:

    Many of our devices come with a limited warranty. For issues that arise outside of the return period but within the warranty, please refer to our warranty policy or contact our support team for assistance.

    Handling Issues:

    • If the damaged or defective product results from manufacturing or handling, the company will replace the product once the returned item is received and inspected.
    • Refunds or exchanges related to mishandling by a third-party shipping company will depend on their final response. In such cases, the company will cover the return shipping cost.
    • The customer is responsible for return shipping fees for non-defective returns (e.g., personal preference).
    • Delivery Address Changes: Changes to the delivery address are the customer's sole responsibility.

    Lost or Stolen Packages 

    Prédiré Paris is not responsible for lost or stolen packages confirmed as delivered to the address provided for an order. If you inquire about your package, Prédiré Paris will confirm the delivery details, including the address, delivery date, tracking information, and shipping carrier, to assist you in your investigation.

    All sales are final. We only accept returns for exchanges of defective or damaged items during transit. In such cases, a claim will be filed with the shipping company that handled your order.

    Purchase Order Cancellations:

    • Cancellation Window: Order cancellations must be made before sending the automatic email with your third-party shipping tracking number. Tracking numbers are generated every 24 hours at 10:00 am (EST) daily.
    • To cancel an order, the customer must send a clear, written statement with the reasons for cancellation to csr@infinitygoldltd.com. If your item has not yet shipped, you can request a refund. Please contact us to confirm its status. Approved refunds will be processed automatically and credited to your original payment method within a few days. Refunds are only available for items that have not shipped; we cannot issue a refund once an item has shipped.
    • Reimbursement Processing: The reimbursement will be processed no later than 14 days from the cancellation email received and refunded to the original form of payment.

    Refund Status:

    If you haven’t received your refund yet, please follow these steps:

    1. Recheck your bank account.
    2. Contact your credit card company, as it may take time for the refund to be posted.
    3. Reach out to your bank, as there is often a processing delay.

    If you’ve completed these steps and still haven’t received your refund, please contact us at csr@infinitygoldltd.com.

    Thank you for your patience.

    Gift Returns:

    If the product was marked as a gift when purchased and then shipped directly, the customer will receive store credit for the value of the return. Once the product is returned, a gift certificate will be mailed to the sender. If the product was not marked as a gift when purchased, the return must be processed as any other claim by the original buyer.

    Contact Us:

    If you have any questions about our Return and Refund Policy, please email us at csr@infinitygoldltd.com.

     

    Updated October 17, 2024