Frequently Asked Questions

Ordering

If you're having trouble ordering a product, please email Customer Service for assistance.

CUSTOMERCARE@PREDIREPARIS.COM

10am – 6pm EST

Monday – Friday

Viewing Orders

To view orders, use your Shopify Account and view your order history for orders progress.
 

How do I update my account offline?

email our Customer Service directly for assistance.

CUSTOMERCARE@PREDIREPARIS.COM

10am – 6pm EST

Monday – Friday

Refund Policy

In most cases sales are final. However, If you have ordered a product online and wish to have it refunded you can by logging in and making a request or contacting us in the office and we shall take care of this for you provided your item has not shipped or left our facilities.
 

Payments, Pricing & Promotions

We accept returns for exchange only, for items damaged in transit, which will be handled by a claim against the shipping company who handled your freight. To be eligible for an exchange, please email us immediately at customercare@predireparis.com. Please refer to our Return & Exchange Policy.

Didn't find your question here?

If you have any other questions not answered here, feel free to contact us anytime!

10am – 6pm EST

Monday – Friday

CUSTOMERCARE@PREDIREPARIS.COM