Frequently Asked Questions


If you're having trouble ordering a product, please call Customer Service for assistance.

1-813-443-0507 ext. 301

(10am – 6pm EST Monday – Friday)


Viewing Orders

To view orders, use your Shopify Account and view your order history for orders progress.


How do I update my account offline?

Call our Customer Service directly for assistance.

813-443-0507 ext.301

(10am – 6pm EST Monday – Friday)


Refund Policy

In most cases sales are final. However, If you have ordered a product online and wish to have it refunded you can by logging in and making a request or contacting us in the office and we shall take care of this for you provided your item has not shipped or left our facilities.


Payments, Pricing & Promotions

We accept returns for exchange only, for items damaged in transit, which will be handled by a claim against the shipping company who handled your freight. To be eligible for an exchange, please contact us immediately at 813-443-0507 or email us at Please refer to our Return & Exchange Policy.

Didn't find your question here?

If you have any other questions not answered here, feel free to contact us anytime!


(10am – 6pm EST Monday – Friday)