Returns, Refunds & Exchanges:

All returns, refunds, and exchanges must be approved by the customer service department. Please do not ship products to our warehouse without prior communication; you will need to pay the costs of return shipping.

Exchanges: If a product you received is defective, you must contact us within 14 days to receive a new device. We will not exchange the product if the damage is from personal use. International exchanges must pay for shipping both ways (tracking is mandatory). We may (at will) require proof of purchase and images/videos of the issue you are experiencing before approval.

Returns: Because of COVID-19 and overall health and safety, we will not accept any returns that have been opened or used. Products must be in their original condition in order to be accepted and processed.

ALL SALES ARE FINAL (Unless approved by the customer service department)

We appreciate your understanding regarding our pricing policy. Please note that we cannot confirm an item's price until your order has been placed. Occasionally, pricing errors may arise on our website, and we reserve the right to cancel any orders affected by such errors. This policy remains in effect even after you have received an order confirmation or shipping notice.

In the event of a pricing error, we may contact you for further instructions or, if necessary, cancel your order and inform you of the cancellation. Additionally, please be aware that prices for products advertised on our sites may differ from those in our online or retail stores, third-party online and retail locations, or mobile applications. We also want to clarify that discount codes on any "sale" or already discounted items are not permitted and may result in order cancellation and refund. Thank you for your understanding.

Damages: At Predire Paris, we strive to provide excellent service and value your satisfaction. Please be informed that we are not liable for products that may be damaged or lost during shipping. If you receive a damaged item or your package is missing, we kindly ask that you contact us. We will then initiate a claim with the shipping company on your behalf.

While we await the shipping company’s final response regarding your claim, we hope you understand that we cannot reship, return, refund, or exchange any products at that time. The claim process can vary in duration, taking as little as a few days up to 30 days, depending on the specifics of the investigation. Once we have the outcome, we will promptly share any pertinent information with you and arrange a new shipment if warranted.

Please note that not all claims result in a replacement shipment, and the shipping company's decision will be considered final. Additionally, if you believe your package has been stolen from your property, we will need an official police report to proceed with the claim. We appreciate your understanding and patience in this matter.

Customer Service Contact Information:

E-Mail: csr@infinitygoldltd.com

Hours: Monday - Friday: 10:30 AM - 6:00 PM (EST)

Shipping Policy: The following terms and conditions constitute our Shipping Policy.

Domestic Shipping Policy: Shipment processing time- All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. Shipping charges for your order will be calculated and displayed at checkout.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you by email or phone.

Shipment Method	Estimated delivery time	Shipment cost
Free Shipping	3-8 business days	Free

 

International Shipping Policy: Shipments outside the USA are subject to a different delivery schedule and can take up to 30 days to arrive, depending on the country, customs, tariffs, shipping service delays, handoffs, etc.

All shipments outside the continental United States will have taxes & duties added to shipping. This includes Alaska, Hawaii, and Puerto Rico. All shipping outside the continental United States is a flat rate of $50.

Shipment Method	Estimated delivery time	Shipment cost
USPS or FedEx (Dependent on County)	Up to 30 business days	$50.00

 

ADDITIONAL KEY SHIPPING INFORMATION: We understand that delivery delays can occasionally occur. Factors such as COVID-19, holidays, unexpected weather conditions, equipment malfunctions, vehicle issues, and other unforeseen circumstances may contribute to these delays and are the responsibility of the shipping service. Please be aware that cancellations or refund requests due to these situations may not be possible. Thank you for your understanding.

Shipment to P.O. boxes or APO/FPO addresses: Predire Paris ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment Confirmation & Order Tracking: Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours. Please contact our customer service department if you have not received a confirmation.

Customs, Duties, and Taxes: Predire Paris is not responsible for customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the customer's responsibility. Please reach out to us before shipment if you have questions or concerns.

Warranty Information:

WITH receipt / proof of purchase: $99.99 - (Coupon codes not allowed)