Frequently Asked Questions

Returns, Refunds & Exchanges:

All returns, refunds, & exchanges must be approved by the customer service department. Please do not ship products to our warehouse without prior communication, you will need to pay the costs of return shipping.

Exchanges: If a product you received is defective, you must contact us within 14 days to receive a new device. We will not exchange the product if the damage is from personal use.

Returns: During COVID-19 we will not be accepting any returns that have been opened or used. Products must be in their original condition in order to be accepted & processed.

***There is a 40% restocking fee for all products that are returned.***
ALL SALES ARE FINAL (Unless approved by the customer service department)
 

Damages: Predire Paris is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Please click here to submit a claim via FEDEX.

Please click here to submit a claim for USPS.

 

Customer Service Contact Information:

E-Mail: CSR@ELSALESCORP.COM

Monday - Friday: 10:30 AM - 6:30 PM (EST)

Shipping Policy:

Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy: Shipment processing time- All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. Shipping charges for your order will be calculated and displayed at checkout.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment Method
Estimated delivery time Shipment cost
 Free Shipping 3-8 business days Free

 

International Shipping Policy: Shipments outside of the USA are subject to a different delivery schedule and can take up to 30 days for delivery depending on the country, customs, tariffs, shipping service delays, hand offs, etc.

All shipments outside of continental United States will have taxes & duties added to shipping. This includes Alaska, Hawaii, and Puerto Rico. All shipping outside of the continental United States is a flat rate of $50.

Shipment Method
Estimated delivery time Shipment cost
USPS or FedEx (Dependent on County) Up to 30 business days $50.00

 

ADDITIONAL KEY SHIPPING INFORMATION: Delivery delays can occasionally occur. Delays because of COVID-19, holidays, unforeseen weather, tools, machine or vehicle malfunctions, acts of god, etc. are the sole responsibility of the shipping service. All claims by the customer are to be brought to their attention.

Please click here to submit a claim via FEDEX.

Please click here to submit a claim for USPS.

Shipment to P.O. boxes or APO/FPO addresses: Predire Paris ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment Confirmation & Order Tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. If you do not receive a confirmation, please contact our customer service department.

Customs, Duties and Taxes: Predire Paris is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Warranty Information:

WITH receipt / proof of purchase: $39.99

WITHOUT receipt / proof of purchase: $49.99

LIFETIME WARRANTY CARDS: If you have a lifetime warranty card, this acts as your receipt when submitting a warranty claim. Without this card or receipt, there will be a $10 additional charge. Lifetime warranty cards distributed prior to 2016 are valid, however, we no longer accept past warranty discounts. The cost of the warranty is $39.99 for all Predire Paris customers, no exceptions.

IMPORTANT WARRANTY INFORMATION (3rd Party Vendors): If you have purchased our product at a mall kiosk or store, you would need to return back to the original purchase location in order to exchange or return the product. The kiosks/stores are independently owned & operated and have their own return/warranty policies that differ from ours, the manufacturer. 

If the kiosk is closed or you cannot return, we still would like to help you. Please use this link to submit a warranty claim so we can issue you a new product. NOTE: By using our warranty services, you agree to our warranty policy & costs. Warranty